Big Lou's, Big Pizza, Big Disappointment

I've heard many big things about Big Lou's Pizzeria on San Antonio's southeast side. But nothing prepared me for the big disappointment I encountered there.

Let me first say, if you're a busy establishment, and you know the wait is going to be long, please give your patrons a heads up or add an extra 10-15 minutes just in case. When we arrived, we ordered and were told the wait would be 25 minutes. That was at 7:40 according to our receipt. We were finally seated at about 8:56, and only after we complained.

The wait time was partly the biggest let down. So I figured their pizza would redeem them. Wow, was I wrong. I'm not saying the pizza was bad. In all honesty, my first thought was: "A greasy good time in your mouth!" But then I thought it may have been the fact that we had waited so long to eat. The pizza was mediocre at best. But Big Lou's is really a unique place in San Antonio because they offer such gigantic works of pepperoni and cheese.

On a scale of 1-10, I'm going to have to give them a 3 on the wait time. I understand it's a busy place, but when you say 25 minutes, and actually wait over an hour, it's just wrong. I'm giving their pizza a rating of 6. Only because I heard such great reviews, and they didn't live up to my expectations. I'm giving them a 7 for customer service. They really looked like they were trying.

So my recommendation: If you want to try something new (as I did tonight), go for it. Stop by Big Lou's. They've got like 40" pizzas, but if you want great pizza, don't go to Big Lou's. I did like the beer. I'll give them that much credit.