I. LOVE. FRIED. CHICKEN. And if you're anything like me, when you go out and pick up a box, you get the spicy because mild just won't do. But on Monday December 14, I had to question my loyalty to one particular chain....Popeye's. WTF are they thinking when it comes to customer service. I hope they're reading this.
With over 52,000 followers on Twitter, you would think this chain has got business in check! WRONG. It's the holiday season, and I really wanted to do nothing more than send out positive reviews about businesses I visited that seemed to be doing all the right things. That would have been the case, had I not decided to check out the Popeye's location off Callaghan and Centerview here in San Antonio.
What makes this sad story even more sad is that i was in really high spirits tonight after leaving work, despite the bad news I had gotten earlier that day. Once I got home, I quickly unveiled what appeared to be pieces of an anorexic chicken, or fetus, I'm still questioning it to this day. Let's start from the beginning. It was a Monday. I had been looking forward to December 14 because I had a coupon for a "customer appreciation" special valid that day only at Popeye's. The special promotion was for an 8-pc box of mixed chicken for $4.99 or an 8-pc box of dark for $3.99. Being the thrifty person I am, I opted for the dark to save a buck. I was so excited to walk in and order.
As I walked in, the only person at the front counter was a young girl who was already helping another customer. Because I wasn't in a hurry, I didn't mind waiting at all. I mean, who wouldn't mind waiting a few more minutes for only $3.99? So as I'm there, practically drooling, a girl who looked slightly rough around the edges, and wore a different colored shirt from the other employees decides to pick up her head from the nook in the back where she appeared to be sleeping, or just stoned (you never know with kids these days) decides to come out into the light and has the balls to ask if I need help. In my head, I'm thinking: "It's all good, Teardrop. You can go back to reminiscing of your days in prison with your home girls."
I'm only being ugly about it because I that's how pissed off I was about the crap she gave me. So she continues to ask if I want spicy or mild, and as to not burden them, I just told her she could give me whatever was available. I could be wrong here, but I hardly think the only thing available were 8 pieces that were equivalent to three pieces I would have gotten at Bill Miller's (It's a barbecue chain here in San Antonio). Oh, that's right. In the photo I have provided is just one of the "thighs" in my box. All the others were the dame size, and if you can picture it, the legs were even smaller. Maybe the coupon should have read, "Customer Appreciation: Baby Chicken pieces on sale!"
But that's not all. This girl with the tattoo on the back of her neck and permanent bitch-face, decides to charge me for the mixed piece special when she clearly gave me the dark. Well here's a message for you, Popeye's: You can keep on selling your sad chicken, and keep on allowing your sad manager at that location to do customers this kind of injustice, or you can have your marketing department change the coupon so that it reads: "Customer (UN)appreciation," because you obviously could care less about what you give us. If I were a performer, this would be the part where I drop the mic. BOOM.
